FAQ

How can I view or change my coffee subscription settings?

Step 1: Click My Account icon on top right (or select “Manage Coffee Subscription” in the footer) and log in.

  • If you haven’t made an account yet, you can create a new account here, using the same email address that you placed your order with.

Onda Account Page

 

Step 2: Click “Manage Subscription” under Account Details on the right panel

 

Onda Account and Subscription Management Page

 

Step 3: Click “View details” under your subscription tile to access all settings

 

Subscription Management Page

How do I change how often I get coffee subscription shipments?

From the "Manage Subscription" page, find “Order frequency” and click “change frequency.” Adjust as desired.

 

Order frequency settings

How do I change my shipping/billing address for subscriptions?

From the "Manage Subscription" page, click “Address and shipping information” to update your shipping or billing address.

Note: changing your address in your "My Account" page will not update your address for your coffee subscription, so make sure you are on the "Manage Subscriptions" page to make this update. (See "How can I view or change my coffee subscription settings" above.)

 

Subscription address update settings

How do I update my payment info for subscriptions?

From the "Manage Subscription" page, click “Payment information” and edit as needed.

Note: changing your billing info in your "My Account" page will not update your billing for your coffee subscription, so make sure you are on the "Manage Subscriptions" page to make this update. (See "How can I view or change my coffee subscription settings" above.)

 

Subscription billing settings

How do I see when my upcoming order(s) are scheduled? How do I skip an upcoming order?

From the "Manage Subscription" page, click “Manage upcoming orders” to view your timeline of upcoming orders and skip orders as needed

 

Manage upcoming orders settings

How do I cancel my subscription?

From the "Manage Subscription" page, select “Cancel Subscription” and select your reason.

 

Cancel subscription settings

If you need any additional help, don't hesitate to reach out to us at support@ondaorigins.com