FAQ

How can I view or change my coffee subscription settings?

Step 1: Click My Account icon on top right (or select “Manage Coffee Subscription” in the footer) and log in.

  • If you haven’t made an account yet, you can create a new account here, using the same email address that you placed your order with.

Onda Account Page

 

Step 2: Click “Manage Subscription” under Account Details on the right panel

 

Onda Account and Subscription Management Page

 

Step 3: Click “View details” under your subscription tile to access all settings

 

Subscription Management Page

How do I change how often I get coffee subscription shipments?

From the "Manage Subscription" page, find “Order frequency” and click “change frequency.” Adjust as desired.

 

Order frequency settings

How do I change my shipping/billing address for subscriptions?

From the "Manage Subscription" page, click “Address and shipping information” to update your shipping or billing address.

Note: changing your address in your "My Account" page will not update your address for your coffee subscription, so make sure you are on the "Manage Subscriptions" page to make this update. (See "How can I view or change my coffee subscription settings" above.)

 

Subscription address update settings

How do I update my payment info for subscriptions?

From the "Manage Subscription" page, click “Payment information” and edit as needed.

Note: changing your billing info in your "My Account" page will not update your billing for your coffee subscription, so make sure you are on the "Manage Subscriptions" page to make this update. (See "How can I view or change my coffee subscription settings" above.)

 

Subscription billing settings

How do I see when my upcoming order(s) are scheduled? How do I skip an upcoming order?

From the "Manage Subscription" page, click “Manage upcoming orders” to view your timeline of upcoming orders and skip orders as needed

 

Manage upcoming orders settings

Can I pick which coffee I receive each shipment?

If you started your coffee subscription after July 19, 2021, you can now select which coffees you want to receive within 7 days of each shipment. You will also receive an email reminder a few days before. If you want a different coffee each shipment (including our seasonal and limited-run coffees) without having to select them yourself, you should pick “Roasters choice.”

From the "Manage Subscription" page, click “Manage upcoming orders” to view your upcoming order. From there, click “Make your selections”

To change your selections, make the quantity zero for the coffee that is currently selected and add the appropriate quantity to the coffee you want until it says “0 Selections Remaining.” Then click “Save Selections.”

Can I receive a rotation of different coffees each shipment?

Yes! Pick “Roaster’s choice” and let us select your coffee based on our latest favorites. We'll make sure you get a variety that includes our best seasonal coffees.

If you started your coffee subscription before July 19, 2021, you are already receiving our curated rotation. If you started more recently and want to change to “Roaster’s choice,” see “Can I pick which coffee I receive each shipment?” above.

Can I change my grind preference?

You can purchase a new subscription based on your grind preference (whole bean, drip, or french press) at ondaorigins.com/subscriptions and then cancel your old subscription.

Can I gift a coffee subscription?

Yes! You can buy a gift coffee subscription here.

How do I cancel my subscription?

From the "Manage Subscription" page, select “Cancel Subscription” and select your reason.

 

Cancel subscription settings

If you need any additional help, don't hesitate to reach out to us at support@ondaorigins.com