There's a problem with my order. What do I do?
Oh no! Email us at email@example.com and let us know what's up so we can make it right! We'll get back to ya within 24 hours, or by Monday if it's a weekend.
Can I use an online gift card in your shops, or a physical gift card online?
Because we use different systems in our physical shops and online, we have different gift cards for each. (Online gift cards are here, and in-store gift cards are here.) Unfortunately there's no way to apply the same gift card. If you ended up with the wrong kind of gift card or are having an issue, email us at firstname.lastname@example.org and we'll help you out!
When can I expect my order?
We ship within 24 hours of receiving your order (or Monday morning if you order over the weekend), and it really depends on USPS from there, but 4-5 days is usually a safe bet.
Do you ship internationally?
Not yet! But if you live outside the US and want our coffee, write us at email@example.com to let us know. There may be something we can work out. And either way, it helps to hear that there's interest.
Who's behind the scenes?
Believe it or not, we're a tiny, two-person production team roasting 10 lbs of coffee at a time on a single machine. We manage all fulfillment and customer service, supply coffee to all Fresh Flours cafe locations and our flagship cafe in Hillman City, Seattle, and we do our humble best to attend to all things quality along the way. We're really proud of what we do, and would love to hear from you if you have any feedback or just want to say hey! You can always email us at firstname.lastname@example.org.